Refund Policy
Last updated: May 19, 2026 · Forged Marketing Inc. · Montréal, Québec, Canada
Overview
Forged Marketing Inc. operates on a month-to-month subscription model with no setup fees. All fees are monthly. This policy explains when refunds apply. If you have questions before making a payment, email us at hi@forgedmarketing.ca.
1. First month
Your first payment covers the first month of service, including the initial site build.
Within 7 days of payment — build not yet commenced
Full refund. If you request a refund within 7 calendar days of your first payment and Forged has not yet begun substantive work, we will issue a full refund within 5 business days. "Work commenced" means discovery call completed and any deliverable (page wireframe, domain configuration) has been started.
After build has commenced
Non-refundable. Once substantive work has begun, the first month's payment is non-refundable. If you cancel after work has commenced, any completed deliverables (built pages, domain setup, site assets) will be transferred to you.
After 7 days — build not yet commenced
Case-by-case. If more than 7 days have passed but work has not commenced due to circumstances within Forged's control, contact us and we will review in good faith.
2. Monthly retainer
The monthly retainer covers ongoing campaign management, reporting, and active work performed during that billing month.
Cancellation before next billing cycle
No charge for the following month. Cancel before the 1st of the upcoming month and you will not be billed for that month. Your services remain active through the end of the paid period.
Cancellation after billing date
No prorated refunds. Monthly retainers are not prorated. If you cancel after the 1st of a billing month, the full month's fee applies and services continue through the end of that month. We do not refund partial months.
Service failure by Forged
Prorated credit or refund. If Forged fails to deliver agreed services in a given month due to our error or capacity issue, we will apply a prorated credit to your next invoice or issue a refund for the undelivered portion, at your choice. This does not apply to platform outages, third-party delays, or circumstances outside our control.
3. Domain and hosting
Domain registration and third-party hosting fees paid on your behalf are non-refundable once purchased, as these are billed directly to us by the relevant registrar or provider.
4. How to request a refund
To initiate a refund request:
- 1. Email hi@forgedmarketing.ca with the subject line "Refund Request".
- 2. Include your name, the invoice number or payment date, and a brief description of your request.
- 3. We will acknowledge your request within one business day and resolve it within 5 business days.
Approved refunds are issued to the original payment method. Processing time depends on your payment provider but is typically 3–7 business days after approval.
5. Contact
Forged Marketing Inc.
Montréal, Québec, Canada
hi@forgedmarketing.ca